Effective Date: March 1, 2026 Last Updated: March 8, 2026

Streamline Internet, a service of Streamline LLC (“Streamline,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our internet services and visit our website at streamlineisp.com.

Information We Collect

Information You Provide

When you sign up for service, contact us, or interact with our website, we may collect:

  • Account information: Name, address, email address, phone number, and service address
  • Billing information: Payment method details, billing address, and payment history
  • Communications: Records of your communications with our support team, including phone calls, emails, and chat messages
  • Service preferences: Plan selection, installation preferences, and account settings

Information Collected Automatically

When you use our service or visit our website, we may automatically collect:

  • Network data: IP addresses assigned to your account, connection timestamps, bandwidth usage (aggregate, not content-specific), signal quality metrics, and equipment status
  • Website analytics: We use Google Analytics to collect information about how visitors interact with our website, including pages visited, time on site, referral sources, browser type, device type, and approximate geographic location. Google Analytics uses cookies and similar technologies to collect this data. For more information about how Google processes this data, visit Google’s Privacy Policy.
  • Cookies: Our website uses cookies for analytics (Google Analytics), site functionality, and to remember your preferences. You can control cookie settings through your browser.

Information We Do Not Collect

  • We do not use deep packet inspection to monitor the content of your internet traffic
  • We do not track the websites you visit or the content you access through our service
  • We do not sell your browsing history or internet usage data to third parties

How We Use Your Information

We use collected information for the following purposes:

  • Service delivery: To provide, maintain, and improve your internet service
  • Account management: To manage your account, process payments, and communicate about your service
  • Customer support: To respond to inquiries, troubleshoot issues, and provide technical assistance
  • Network management: To monitor network health, manage capacity, detect and prevent abuse, and maintain service quality
  • Website improvement: To understand how visitors use our website and improve the user experience
  • Legal compliance: To comply with applicable laws, regulations, and legal process
  • Service communications: To send you important notices about your service, including outage notifications, maintenance windows, and policy updates

We do not use your personal information for targeted advertising. We do not sell your personal information to third parties.

Information Sharing

We may share your information in the following limited circumstances:

Service Providers

We may share information with third-party service providers who assist us in operating our business, including:

  • Payment processors for billing
  • Customer support tools
  • Network monitoring and management platforms (including Tarana Cloud Suite)
  • Google Analytics for website analytics

These providers are contractually obligated to use your information only for the purposes we specify and to maintain appropriate security measures.

We may disclose your information when required by law, including in response to:

  • Valid subpoenas, court orders, and search warrants
  • Lawful requests from law enforcement or government agencies
  • CALEA (Communications Assistance for Law Enforcement Act) obligations
  • CSAM (child sexual abuse material) reporting obligations under 18 U.S.C. § 2258A
  • DMCA (Digital Millennium Copyright Act) proceedings
  • Other legal process as required by applicable federal or state law

We will comply with all valid legal process. We may retain network logs, connection records, IP address assignment data, and other information as necessary to fulfill our legal obligations.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and any choices you may have regarding your information.

We may share your information for other purposes with your express consent.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including:

  • Account information: For the duration of your service and for a reasonable period thereafter for billing, legal, and regulatory purposes
  • Billing records: As required by applicable tax and financial regulations
  • Network logs: For a reasonable period necessary to maintain network security, respond to legal process, and comply with regulatory requirements
  • Website analytics: Google Analytics data is retained according to Google’s data retention policies
  • Communications: Customer support records are retained for quality assurance and dispute resolution purposes

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information, including:

  • Encryption of sensitive data in transit and at rest
  • Access controls limiting employee access to personal information on a need-to-know basis
  • Secure authentication for account access
  • Regular security assessments of our network and systems

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: You may request a copy of the personal information we hold about you
  • Correction: You may request that we correct inaccurate personal information
  • Deletion: You may request that we delete your personal information, subject to our legal retention obligations
  • Opt-out of analytics: You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on

To exercise these rights, contact us using the information below.

Children’s Privacy

Streamline does not knowingly collect personal information from children under the age of 13. Our services are marketed to and intended for adults. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and how it is used, the right to request deletion, and the right to opt out of the sale of personal information. Streamline does not sell personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.

Contact

Questions about this Privacy Policy may be directed to:

Streamline Internet Email: info@streamlineisp.com Phone: (239) 214-6971